Villa Atena

Preços sob consulta. Por favor, contacte-nos através do info@social-algarve.com para mais informações.

1 – BOOKING CONDITIONS

In making a booking, the first named person on the booking information agrees on behalf of all persons within the booking party that:

– A contract between you and the property owner will come into existence when payment is received and will be deemed as of acceptance of these Terms and Conditions. The contract binds you & all the members of your party and It is your responsibility to ensure that all members of your party accept the prescribed terms. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking;
– Bookings cannot be accepted from persons under eighteen years of age;
– You consent to our use of your information in accordance with our Privacy Notice and in accordance with local laws;
– These Booking Conditions and any agreement to which they apply are governed in all respects by Portuguese law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by Binding Arbitration under Portuguese Law.

1. Guest Occupancy – No parties or events – the maximum number of persons using the accommodation at any time must not exceed the maximum occupancy of 16 persons and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition;
2. Smoking – Smoking or vaping anywhere inside the premises is not permitted and could result termination of occupancy and forfeiture of all Security Deposits. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at your own expense;
3. Pets (dogs only) are allowed but must be strictly adhered to and any damage or extra cleaning caused by pets will be at your own expense. A maximum of 3 dogs are allowed during your stayover, charged 50€ per dog and per rental.
4. On Departure – The accommodation should be left in an acceptable condition to enable it to be sufficiently prepared for the next guests. This includes proper disposal of waste and rubbish items which should be disposed of in the nearby containers or recycling points, and not left inside the property or within the grounds of the property. We also ask that the BBQ is left in a good condition without wasted charcoal or food debris, as this will attract vermin. The property owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
5. SEF Reporting – By law, we must report all non-Portuguese citizens that stay in Portuguese rental accommodation to SEF (Serviço de Estrangeiros e Fronteiras). It is therefore imperative that we have all passport details. We will ask for these details at the time of booking, to complete the reservation. If any guests’ passports are unavailable as they are being renewed, please be aware that they will be required and need to be supplied as soon as possible and certainly no later than your arrival at the accommodation.

2 – RENTAL PRICES AND ADDITIONNAL FEES

Social Algarve aim to be completely transparent about what extra fees or charges may be levied. All additional items are listed below, please do not hesitate to seek clarification regarding any aspect.

1. Rental Rates – All rates are advertised in € Euros, per night, and the total cost of your booking, according to the required nights, will be clearly visible;
2. Booking Fee – All bookings are subject to a non-refundable booking fee;
3. Security and Damages Deposits: Social Algarve operates with the following policies in respect of Security and Damages Deposits:
   For your booking a refundable Security Deposit of 500€ will be required. This should be paid upon arrival. The return of this deposit will be subject to a satisfactory inspection and check of the property following departure and will be returned within 5 days after check out;
4. Check-in can be done: from 17:00 to 00:00 every day and the Check out schedule id from: 8:00-10:00. Bag drop off is possible from 12pm;
5. Baby Cots and Baby Chairs – These are available upon request and will incur an additional charge. Please detail your requests when you submit your booking. Travel cots are provided locally and will differ from those you may use at home so please check if you are unsure. Please note that for hygiene reasons they are supplied without cot linen, which you should bring with you. We cannot be held responsible or liable for any mishap caused through use of such items;
6. Tourist Taxes – Very soon, all rental bookings will be subject to a Portuguese Government imposed tourist tax payable for the first seven days of the stay.
7. Amendment Fee – once the booking is confirmed, should you need to make any changes to the booking, an administration charge of 25€ will be levied. For further details please refer to Appendix 1
8. Pets – will be free of surcharges.

3 – CONFIRMING YOUR BOOKING

1. Booking Details – You will need to complete the required booking details to confirm your booking which will include your contact details, all guests’ names and ages, and other essential information;
2. Payment – Before you book, you will receive a breakdown of all costings associated with the booking, according to your requirements and the rental property along with the payment schedule. You will also be sent payment reminders for the payment of your balance;
3. Confirmation – Once the booking is confirmed we will send the full address, travel directions and other important information;
4. Before You Travel – We will contact you again to confirm your final travel arrangements, answer any final questions you may have concerning your check in at your rental property.

4 – PAYING FOR THE BOOKING

Payment Terms, including changes and cancellations are outlined in Appendix 1.

1. Payment Methods – Payments are required in the nominated currency and must be paid according to the schedule. Payments can be made in the following ways:
   • By debit/credit card using our automated system
   • By bank transfer, with proof of transfer to be sent by email
   • For late bookings or additional extended stays, in person at the office with a credit or debit card via our electronic terminal
2. Transaction fees – please note that it is the responsibility of the guest/renter to pay any associated fees or charges levied by banks or financial institutions e.g., currency conversion transactions from outside the EU.

5 – CHECK IN AND CHECK OUT TIMES

1. Accommodation Arrival and Departure Times:
   As you will appreciate, sufficient time needs to be given to cleaning and preparing the accommodation for your stay, as well as the incoming guests. We guarantee that accommodation will be available after 5pm (17.00h) on the day of arrival and request that it is vacated by 10am (10.00h) on the day of departure.
   Of course, we do understand that flight timetables and travel plans do not always fall in line with this schedule and will do everything possible to assist with earlier arrival and later departure times. For instance, if you are arriving early, we may be able to arrange a bag drop whilst we complete the rental property preparations. In the case of later departures, we will do our best to assist with either a late checkout or luggage storage and recommendations of nearby facilities, which may incur a charge.
2. Late Arrivals:
   if you are arriving late, we will supply you with the key safe code in advance and then arrange a courtesy visit for the following day.

6 – THE PROPERTY

1. Housekeeping – The rental price includes the following:
   • Bed Linen supplied on arrival
   • 1 beachtowel each person
   • Towels supplied on arrival
   • Supply of Toilet Paper
   • Hand Soap
   • Sanitising Hand Gel

   Please note:
   As the property is rented on a self-catering arrangement, a daily maid and interim property cleaning service/linen change are not included in the price, but if required, can be provided for an additional charge. Further details available on request.

2. Standards of Accommodation, Décor, Furnishings and Appliances within the Rental Property – The advertised interior/exterior photographs and descriptions are intended to accurately represent the property and should not vary substantially. However, Social Algarve does not accept any responsibility for items of furniture etc which appear in photographs but may have been changed or removed, nor for any changes to aspects or views since photographs were taken.
3. Accommodation is classified as Car Essential
   Car Essential – you will require a car to reach supermarkets, restaurants, and other amenities.
4. Utilities – Water, electricity are included within the property’s rental cost unless otherwise stated. Unfortunately, Portugal can sometimes suffer from water or electricity shortages and supplies can be cut off without notice for varying periods of time, which is outside our control. In addition, you might find that the electricity may trip if too many appliances are used simultaneously. You should contact us if you experience difficulties.
5. Air conditioning/heating – The property provides air-conditioning in all sleeping rooms, livingrooms and the game room. In the main area there is also floor heating present and a fireplace. The air conditioning units can also be reversed to provide warmth.
6. Winter Rentals – See facilities point 6e.
7. Internet access and Wi-Fi – Internet access and Wi-Fi is available at the main area and lower level. Every effort is taken to maximise the Internet access and Wi-Fi service provided, but we are unable to always guarantee the speed of the service.
8. Kitchens – Kitchens include hob, oven/micro-oven, fridge/fridge freezer, basic cooking utensils, iron, ironing board, cutlery and crockery. Please note cleaning products and bin bags are not generally provided. Although our properties are checked regularly, crockery, cutlery and other equipment may become damaged through regular use or removed. Please report any damaged or missing items to our rural staff so that we can have the opportunity to repair or replace the item.
9. Hair dryer – all our bedrooms have a hair dryer for your convenience.

7 – ADDITIONAL GUEST SERVICES

We offer a range of services to compliment your holiday booking. These services are listed below and are supplied subject to availability.

1. Airport transfers – We provide free airport transfers to pick you up from the airport and bring you back to the airport by arrival and departure;
2. Massage – We provide massage sessions (to book, please contact us before);
3. Reflexology – Upon request (to book, please contact us before);
4. Yoga – We provide several yoga sessions upon request (to book, please contact us before)
5. Horseriding – By supervision is available to book upon request (to book, please contact us before)
6. Extra cleaning – Is possible to arrange upon request.

Is there a Special Occasion during the course of your holiday? – Let us help you celebrate a special occasion such as your honeymoon, anniversary or birthday with a special surprise. We can organize champagne, flowers, cake etc. if ordered in advance. With sufficient notice, we are happy to consider any additional requests! Please contact us for details.

8- OTHER IMPORTANT NOTES

1. Complaints – From time to time, things can go wrong. Any problem or complaint which you may have concerning your holiday must be immediately reported directly to us and we will endeavor to put matters right. Any complaints not reported to us at the time and only reported after you have returned from holiday will not be considered by the property owner;
2. Behaviour – Social Algarve cannot be held responsible or liable for the behavior of yourself, any additional named renters, your guests or others whilst renting one of our listed properties. If in the opinion of Social Algarve or any other person in authority you are, or appear to be, behaving in such a way as to cause, or be likely to cause danger, distress, annoyance to others or damage to the property, we may terminate your rental immediately. If this situation arises, we will have no further liability to you and will not be responsible for any expenses you incur as a result, including but not limited to refunds, costs of alternate accommodation or compensation;
3. Lost property – Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavor to assist when items are left in the rented property, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property;
4. Travellers with disabilities – The holiday accommodation we feature may not be suitable for guests with disabilities, particularly wheelchair users. It is therefore important that when enquiring about a holiday we are informed of any special requirements you or a member of your party may have. By informing us you will help us to ensure that we offer the most suitable property for your needs
5. Holiday Insurance – We strongly advise that you take out comprehensive travel insurance. If you choose not to, then you accept responsibility for any costs relating to any eventualities;
6. Building Work – We are not always aware when building work is likely to commence. Where work is currently underway that we believe may impact on your enjoyment, we will advise you as soon as we are made aware of the fact. Should building work commence during your stay, we regret we cannot accept any responsibility for this;
7. Force Majeure – Social Algarve cannot accept liability where the performance of our contractual obligations is prevented due to circumstances amounting to force majeure. Such circumstances may include but are not limited to: war, riots, civil strife, government emergencies, natural or nuclear disaster, terrorist activities, industrial disputes, fire, adverse weather conditions, epidemics or pandemics;
8. Data Protection – Social Algarve take full responsibility for ensuring that efficient security measures are in place to protect your information. We are required to pass necessary information on to the relevant suppliers of your holiday arrangements such as transport companies etc. May Social Algarve also provide your information to the necessary public authorities such as customs or immigration bodies if so, required by them, or as required by law. We will not pass information to any person not responsible for part of your travel arrangements. This includes any sensitive information such as disabilities, dietary or religious requirements. We do have a privacy and data protection policy. Please ask for further details;
9. Accuracy – Social Algarve endeavors to ensure that all information and prices both on our website and in our brochures are accurate. However occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the property and/or other services that you wish to book prior to making your booking

APPENDIX 1 – PAYMENT SCHEDULE, CHANGES AND CANCELLATION TERMS
In light of the pandemic, we have considered our payment/cancellation terms and for bookings made after 20 April 2021, the following terms will apply:

Payment Schedule:

1. Payment will be made completely while confirming the booking;
2. When the payment is received, the booking is then considered as fully confirmed.

Changes by the Booking Party:
Any requests for changes to an existing booking must be notified in writing by the person making the booking. We will of course do our utmost to accommodate the request but cannot make any firm guarantees. An administration charge of 25€ will be applied for changes.

Changes or Cancellations by the Property Owner:

In the very unlikely event that on behalf of the owner we have to change the details of your booking, or cancel your rental altogether, we will provide notification as soon as possible. In the unlikely event that this becomes necessary, we will outline the alternatives to you directly and you may then choose to either:

1. Accept the changes or proposed alternatives.
2. Cancel your booking completely; in which case any monies paid to date would be refunded in full.

Cancellations by You, The Guests:

If you need to cancel your holiday, the following terms will apply:

1. Your payment is refundable till 50 days before check-in date;
2. If a cancellation is necessary less than 50 days before arrival, till maximum 30 days before arrival, you will receive back 50% of your total payment;
3. If a cancellation is necessary less than 30 days before arrival, regrettably no refund will be possible;
4. However, if as a result of the global pandemic, you are prevented from travelling to Portugal then the COVID-19. Deferment Policy will apply.

COVID-19 DEFERMENT POLICY

We realize that there are presently restrictions and uncertainties around travel arrangements. Social Algarve respects your welfare and aims to assist where possible. If you are prevented from travelling to Portugal because of a government advice such as a country lock-down or travel suspension, we advise you to contact your travel insurance provider in the first instance.

We will offer a holiday rental voucher of equal value to the payment made. This will allow you to defer and change the dates of your booking.

The conditions are as follows:
1. The travel voucher must be used by 31 December 2023;
2. Any monies paid to date will be held and transferred to the value of the new booking;
3. Any deferred dates would be subject to availability and possible additional costs for a different seasonal rate;
4. An amendment fee of 25€ will be applied.